Yes, you will be required to make a wholesale account in order to place orders. Fill out our wholesale form here!

You will need to provide your business name, address, tax ID number, and other relevant information about your business.

To change your account information, log in to your account and click on the "My Account" page. From there, you can update your name, email address, password, and shipping and billing information.

To reset your password, click on the "Forgot Password" link on the login page. You'll be prompted to enter the email address associated with your account. We'll send you an email with a link to reset your password..

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Yes, for large wholesale orders, we offer discounted rates. Please complete our contact us form and we will be in contact as soon as possible. 

We accept a variety of payments methods including, Mastercard, Visa, and Debit.

Yes, we offer free pick-up from our Markham warehouse. 

No, you can purchase as much or as little as you prefer. We take pride in giving our customers the flexibility to buy the quantities that best suit their needs.

Due to the nature of the products (for human consumption), we do not accept returns or exchanges. Once items leave our warehouse, we cannot be certain of their storage environment, possible contamination, tempering etc. This poses health/safety risks for our staff as well as customers.

*Unless damaged during transportation which will be processed on a case-by-case basis. Please report damages within 2 business days (48 hrs) of receiving the order delivery.

Damaged goods (during transportation) and/or packing/shipping errors must be reported to us within 2 business days (48 hours) of receiving the delivery. Please provide us with detailed proof: photos of shipping labels, boxes, inventory of products received, etc. One of our customer services representatives will reach out to file a damage claim with the shipping carrier. After the claim is processed, you will be notified of the decision. Please note that all requests are processed on a case by case basis and refunds are issued at our discretion. Candy Club Canada reserves the right to decline a refund.

Please note that Candy Club Canada is not responsible for lost or stolen packages. If your order is returned to us by the courier service due to an inability to deliver and the package(s) remains sealed, Candy Club Canada will decide at its discretion whether a partial refund is applicable after deducting all shipping expenses related to the original and return labels. If the returned package(s) is unsealed or damaged, no refund will be provided. In all cases where a package(s) is returned, Candy Club Canada is under no obligation to issue any refund.