Enjoy free standard shipping on orders over $450 CAD within Canada & USA , limited to snacks and confectionery items only. For orders under $450, shipping rates are calculated at checkout. Please note that BEVERAGES are not eligible for free shipping, and shipping costs for drinks will be calculated at checkout.

* Please note that additional shipping fees may be charged for remote areas, oversized or overweight packages*

Want your treats delivered sooner? Choose express shipping to the U.S. or Canada, with rates calculated at checkout.

Orders are processed within 1-3 business days. Any orders placed on weekends/holidays will be processed on the next business day.

Standard shipping takes approximately 3-7 business days, while express shipping typically takes 2-3 business days.

Standard shipping takes approximately 7-10 business days, and expedited shipping typically takes 3-5 business days.

Once shipped, you’ll receive a tracking link via email to stay updated on your package’s journey.

If there’s an issue with your delivery—such as delays, damages, or incorrect items—please contact us at candyclubcanada@gmail.com within 48 hours of receiving your package. We’ll do our best to resolve any issues promptly.

Please provide us with detailed proof: photos of shipping labels, boxes, inventory of products received, etc. Please note that all requests are processed on a case by case basis and refunds are issued at our discretion. Candy Club Canada reserves the right to decline a refund.

At Candy Club Canada, we take great care to ensure your treats arrive in perfect condition. However, certain items, such as chocolates and other temperature-sensitive products, may be affected by extreme heat or cold depending on the season.

• Warm Weather: During hotter months, products like chocolate and gummies may melt during transit. While we do our best to package items securely, Candy Club Canada is not responsible for any melting or damage caused by high temperatures.
• Cold Weather: In colder months, beverages or liquid-based items may freeze during shipping. Candy Club Canada is not liable for any freezing or temperature-related issues that occur during transit.

By placing an order, you accept responsibility for the condition of your items upon arrival, regardless of seasonal temperatures. If you have any concerns about ordering during certain times of the year, feel free to reach out to us at candyclubcanada@gmail.com for guidance.